At Energy Avenue we are committed to your security. Credit Card information is encrypted and personal billing information will only be accessed by staff that logs in using a username and password to view any sales or customer information.

Collecting Personal Information

EnergyAvenue.com collects personal information such as: names, postal and email addresses, phone and fax numbers and billing information. EnergyAvenue.com will use this personal information to process billings, reply to inquiries, in recordkeeping, and to keep you up-to-date on the status of your order. We may also use this information for marketing research but we will not report or publish any personal information provided to us.

We do not share personal information

EnergyAvenue.com will not sell, trade, rent, release or share your personal information. The only time this information would be released is if it is required by law (subpoena) or a government agency has requested it for investigation purposes or if there is suspicion of fraudulent activity. Personal information may also be shared if your communication has suggested harm to others.

How do I correct or update my account information and order(s)?

If you would like to change, correct, or update your account information or your orders in any way prior to shipment, please contact our Customer Service representatives at 1.800.482.0303.

If you have subscribed to our e-newsletter and would like to change the e-mail address for your subscription, please follow the instructions in the e-newsletter for unsubscribing with the old address, and then re-subscribe with your new e-mail address.

Can I have my name removed from EnergyAvenue.com’s active records?

If you have subscribed to our e-newsletter, follow the instructions at the end of every e-newsletter to remove your e-mail address from our subscriber list.

If you would like your name removed from our active records, send an e-mail to customerservice@energyavenue.com.

How do I contact EnergyAvenue.com with questions about this policy?

If you have any questions about this privacy statement, the practices of our Web site or your dealings with this Web site, please e-mail our Customer Service Department.