Shipping Costs

Shipping costs are calculated at the time of purchase and determined by product weight and quantity. Heavy and bulky items require special attention and must be shipped separately. For these items, a standard rate will be charged. Please note that orders shipped to Hawaii, Alaska, and outside the continental United States may incur additional shipping charges.

Cancellation

If you need to change or cancel an order, please contact our Customer Service Team during normal business hours by calling 1.800.482.0303, or e-mailing us at customerservice@energyavenue.com as soon as possible. If your order has already shipped, you will have to request an RMA (Return Merchandise Authorization) by submitting your Return request form on our Returns and Exchanges page.

P.O. Boxes

Energy Avenue DOES NOT ship to P.O. Boxes at this time.

Alaska & Hawaii or APO, FPO & DPO Shipping

For any questions about our shipping outside the continental United States please call our Customer Service Team at 1.800.482.0303 or e-mail us at customerservice@energyavenue.com. If by chance we are not available during normal business hours please use this contact form and a Sales Specialist will contact you within 24 hours of your request.

International Shipping

There is a minimum of $100.00 (U.S.) for orders outside the 50 United States. EnergyAvenue.com will ship via DHL, UPS, FedEx or through a U.S. freight forwarder of the customers choosing. Additional shipping charges will apply. Title and Risk of loss of the products pass to the customer upon delivery at the freight forwarder. The customer is also responsible for payment of taxes, duties, tariffs and any other charges levied by government agencies. Payments must be made in full using a credit card or bank transfer at the time of shipment.

Express & Overnight

Express and overnight delivery orders placed after 10:00 am PST will be shipping the following business day. If you have any questions regarding your overnight or express order, please contact 1.800.482.0303 during standard business hours (7am-5pm PST Monday-Friday). Any changes you need to make to the express shipping status must occur within one hour of placing the order or EnergyAvenue.com will assume the method is accepted and proceed with delivery. If the order is placed outside of standard business hours, the account specialists must be contacted before 10:00 am PST the next business day.